Refund policy

 

At The Neat Hive, all sales are final for change of mind. We don't offer returns or refunds simply because you've changed your mind about a purchase, so please check product details carefully before ordering.

 

Faulty or damaged items
If your item arrives faulty, damaged, or significantly different from its description, contact us at assistance@theneathive.com.au with your order number and clear photos of the issue as soon as possible.

 

In most cases, we'll issue a refund or send a replacement without requiring you to send the item back. In line with the Australian Consumer Law, you're entitled to a repair, replacement, or refund for goods that are faulty, not fit for purpose, or significantly different from their description — this right applies regardless of any other terms in this policy.

 

Wrong item received
If we've sent you the wrong item, contact us at assistance@theneathive.com.au with photos and we'll arrange a replacement or refund at no extra cost to you.

 

Refunds
Once your claim is approved, refunds are processed to your original payment method within 10 business days. Your bank or card provider may take a little longer to show it on your end. If more than 15 business days have passed since approval and you haven't seen it, contact us at assistance@theneathive.com.au.

 

Questions
If you're unsure whether your situation qualifies, just reach out at assistance@theneathive.com.au — we're happy to talk it through.