Privacy policy

 

Last updated: September 27, 2026

 

The Neat Hive operates this store using Shopify. This policy explains what personal information we collect, how we use it, and your rights regarding it.

 

Information we collect

• Contact details: name, address, phone number, email
• Payment information (processed securely through Shopify — we don't store your full card details)
• Order and transaction history
• Device and usage information when you browse our site (via cookies and similar technology)

 

How we use it

• To process and fulfil your orders, including shipping and returns
• To provide customer support
• To send order updates, and marketing communications if you've opted in
• To detect and prevent fraud, and keep our store secure
• To comply with legal obligations where required

 

How we share it
We share necessary information with Shopify and the service providers who help us run our store — payment processors, shipping partners, and similar. We do not sell your personal information to third parties. Shopify may also use aggregated data to provide platform-wide features; you can read more in Shopify's own Privacy Policy.

 

Your rights
You can request access to, correction of, or deletion of your personal information at any time. Contact us using the details below.

 

Security
We take reasonable steps to protect your information, but no online system can guarantee perfect security.

 

Changes
We may update this policy from time to time. Updates will be posted here with a revised "last updated" date.

 

Contact
Questions about this policy or your personal information? Email us at assistance@theneathive.com.au.